Return Policy


Order made via PACKED will only be entitled to a full refund in the following circumtances:

  1. Payment made via in-app payment gateway, and
  2. Order is cancelled by vendor without any prior notice to the user.

Refund will not be allowed in the case where:

  1. User cancel the order at very last minute, or after the order is ready to pick up, or
  2. User change of his/her mind.


User can cancel order at anytime before the vendor accept and start to process the order.

Once the order is being accepted, cancellation will be subject to vendor's approval.